We’re zondacrypto. Long ago, people traded seashells. Then raw materials like copper and gold. Today, it’s crypto. We believe that everyone should have a place to buy and sell, just like we always have. Our Exchange is a regulated platform where 1 million+ people trading in cryptocurrencies – all the ones you know about and more.
We’re creating the financial tools and education to bring less confusion and more power to people investing.
This is zondacrypto.
Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department. You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.
Key responsibilities:Overseeing the daily operations of the Customer Support team;
Planning and assigning tasks to team members to ensure efficient customer service;
Delivering regular quality analyses and preparing monthly reports to monitor team performance;
Ensuring stable operations across all communication channels (chat, email, social media);
Onboarding new employees to quickly integrate them into the team and procedures;
Scheduling the team’s work shifts, considering business needs and staff availability.
Knowledge and experience in the cryptocurrency industry;
Previous experience in a managerial role, preferably in customer support;
Proficiency in English and Polish at a minimum of C1 level;
Ability to manage a team and organize work under pressure;
Excellent communication and interpersonal skills;
Capability to analyze data and draw conclusions to improve service quality;
Strong problem-solving skills and decision-making abilities.
100% remote work;
Exciting team-building company trips abroad two times a year;
Possibility to work remotely from corporate apartments located across Poland and Europe;
Private healthcare - LuxMed;
Multisport card;
English lessons during working hours;
Training budget.
Work in an innovative and dynamic environment;
Opportunities for professional development and upskilling.
INFORMATION CLAUSE ON PERSONAL DATA PROCESSING FOR CANDIDATES FOR EMPLOYMENT AT THE BB TRADE ESTONIA OU
Pursuant to Article 13(1) - (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: “GDPR”), we inform you that: The controller of your personal data for the recruitment process is: BB Trade Estonia OÜ, with its registered office in Harju maakond, Tallinn, Lasnamäe linnaosa, Tähesaju tee 9, 13917 ESTONIA (office no. 10, 2nd floor), incorporated under Estonian law and registered in the Register of Entrepreneurs of the Ministry of Justice of the Republic of Estonia with the number 14814864; (hereinafter: “Controller”).
Regarding data protection you can contact the Data Controller:
- at the e-mail address: gdpr@zondacrypto.com;
- in writing to the Administrator's registered address.
Your personal data will be processed for the following purposes:
In accordance with the GDPR, you have the right to request access to your personal data (Article 15 of the GDPR) and to receive a copy of your personal data (Article 15(3) of the GDPR), the right to request rectification (Article 16 of the GDPR), erasure (Article 17 of the GDPR) or restriction of the processing of your personal data (Article 18 of the GDPR), as well as the right to portability of your personal data (Article 20 of the GDPR) and to object (Article 21 of the GDPR).
You also have the right, in the case of processing based on Article 6(1)(a) or Article 9(2)(a), to withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.
In order to exercise the above-mentioned rights, the data subject should contact, using the contact details provided, the Controller and inform him/her of which right and to what extent he/she wishes to exercise.
We inform you that the Controller does not make decisions by automated means, including profiling.
The provision of personal data with regard to name, date of birth, contact details, education and previous employment history is a condition for taking part in the respective recruitment process. For the rest, the provision of personal data is voluntary.
The data subject has the right to lodge a complaint with the competent supervisory authority, which in Estonia is the Estonian Data Protection Inspectorate, 39 Tatari St., 10134 Tallinn.